Terms and Conditions

Last Updated: 11/03/2025

Welcome to Tom and Jerry Pet Shop and Nursery ("Company," "we," "us," or "our"). These Terms and Conditions govern your access to and use of our services, including our website, pet sales, grooming, daycare, boarding, training, and pet relocation services (collectively, the "Services").

By using our Services, you agree to these Terms and Conditions. If you do not agree, please do not use our Services.

1. Business Information

  • Business Name: Tom and Jerry Pet Shop and Nursery
  • Address: Shop #6, Mayfair Tower, Marasi Drive, Business Bay, Dubai
  • Email: Info@tjthepetgrocer.com
  • Phone: +971 58 551 6550
  • Website: [Insert website URL]

2. Services We Offer

We provide the following services:

  • Pet Sales
  • Grooming
  • Daycare & Boarding
  • Pet Training
  • Pet Relocation

3. Payment Methods

We accept the following payment methods:

  • Credit Cards
  • Debit Cards
  • Cash
  • Tabby (Buy Now, Pay Later)

Payment Terms:

  • All services must be paid for in full at the time of booking or purchase.
  • For daycare/boarding, full payment is required at check-in.
  • No refunds or exchanges unless stated otherwise in our policies.

4. Pet Sales Policy

Health Guarantee

  • All pets are sold in good health and free from communicable diseases at the time of sale.
  • Buyers have 48 hours from the time of purchase to have the pet examined by a licensed veterinarian in Dubai (at their own cost).
  • If the pet is diagnosed with any of the specified diseases, the buyer may:
    • Return the pet with a written veterinarian report, or
    • Contact us for treatment at our accredited veterinarian (covered by us).
  • If the pet passes away within 48 hours, the buyer is eligible for a full refund (pet cost only).

Important:

  • We are not responsible for any veterinary expenses if the buyer chooses a different vet.
  • After 48 hours, the pet's health becomes the owner's responsibility.
  • No refunds/exchanges due to landlord restrictions, allergies, or pet compatibility issues.

5. Boarding & Daycare Policy

Requirements for Boarding & Daycare

  • All pets must be fully vaccinated (DPPHI, Nobivac, Kennel Cough, Rabies).
  • Pets must be free of ticks and fleas. If found within 7 days before check-in, a medicated shower (extra charge) is required.

Medical Emergencies

  • If a pet shows illness symptoms while boarding, we will contact the owner.
  • If the owner is unavailable, we will take the pet to a vet at our discretion.
  • The owner must cover all veterinary expenses.

Liability & Behavior

  • We reserve the right to refuse or remove any pet showing aggressive or disruptive behavior.
  • Pet owners assume full responsibility for any injuries or disputes involving their pet.
  • We are not liable for any injuries, illnesses, or pet conflicts during boarding.

Abandonment Policy

  • If a pet is not picked up on time and the owner is unreachable, we may take necessary steps to ensure the pet's care.
  • If a pet is abandoned, we will take legal action and charge the owner for all related expenses.

6. Grooming Policy

  • We provide professional grooming services, but cannot guarantee specific results due to variations in pet coat types.
  • If a pet has severe matting, additional charges may apply, or the pet may need a shave-down.
  • We are not responsible for minor cuts, skin irritations, or reactions to grooming products.

7. Pet Relocation Policy

  • Pet relocation services are subject to government regulations and airline policies.
  • Owners must provide accurate documentation for travel.
  • We are not liable for delays due to customs, airline policies, or incomplete paperwork.

8. Refund and Cancellation Policy

  • Pet Sales: Refunds/exchanges only for health-related issues within 48 hours (as per Pet Sales Policy).
  • Grooming: No refunds once the service has been completed.
  • Boarding & Daycare:
    • Cancellations 48+ hours before check-in: Full refund.
    • Cancellations less than 48 hours before check-in: No refund.
  • Training & Relocation: Refunds based on service progress (case-by-case basis).

9. Liability Disclaimer

  • We are not responsible for any injuries, illnesses, or incidents after a pet leaves our facility.
  • Owners are responsible for their pets' behavior and health after purchase.
  • Participation in daycare, boarding, and training is at the owner's risk.

10. Privacy Policy

  • We collect and store customer information as per our Privacy Policy, which covers:
    • Personal Information: Name, contact details, order history.
    • Usage Data: Website interactions, payment details (processed securely).
    • Cookies: Used to enhance website experience (can be disabled).
    • Data Security: We take reasonable measures to protect customer data but cannot guarantee 100% security.
  • For full details, please refer to our Privacy Policy [Privacy Policy Link]

11. Legal Compliance & Dispute Resolution

  • These Terms & Conditions comply with UAE laws.
  • Any disputes will be handled in Dubai courts.
  • We reserve the right to modify these terms at any time. Updates will be posted on our website.

12. Contact Information

For questions or concerns, contact us at:

  • Tom and Jerry Pet Shop and Nursery
  • Shop #6, Mayfair Tower, Marasi Drive, Business Bay, Dubai
  • Email: Info@tjthepetgrocer.com
  • Phone: +971 58 551 6550